Questions
Everything you need to know
Search below or filter by topic. If you still can't find it, message us and we'll reply the same working day.
OrdersCan I place a large custom order?
If you need a quantity that isn't listed, contact us with the products and quantities you're interested in.
ProductsHow do I know if a product is in stock?
Current availability is displayed on each product page.
OrdersCan I change or cancel an order after placing it?
If it hasn't been packed yet, yes. Message us as soon as possible with your order number. Once it has been dispatched we can't recall it, but you can return it under our returns policy.
ShippingHow fast do orders ship?
Every order is carefully packed and dispatched the next working day, with tracking sent straight to your inbox.
ShippingHow are bulk orders packaged?
Bulk orders are vacuum sealed separately and placed inside plain outer packaging.
ShippingIs the packaging discreet?
Yes. Everything ships in plain, unbranded outer boxes with no product names or imagery on the outside. The shipping label is the only thing on it.
ShippingCan a bulk order be split across addresses?
On full pallet and distributor tiers, yes. Place the order and then message us with the split you need, or ask for it up front when you request a quote.
WholesaleHow do bulk discounts work?
They apply automatically based on quantity. Add 5 or more units for the starter, 10 for half pallet, 25 for full pallet and 50 or more for distributor pricing. The discount shows in your cart before you pay, with no codes to enter.
ProductsWhat if I receive the wrong or damaged item?
Contact support with your order number and photos of the package/item so we can review the issue.
WholesaleCan I mix & match products on bulk orders?
Yes! You can mix and match different products on bulk orders. Your discount is based on the total number of units in your cart, so you don't need to purchase a full case of the same product to qualify.
WholesaleDo you offer custom pallet quotes?
Yes, on distributor volumes. Send us the lines and quantities you want and we'll come back with a per-unit price and a freight estimate, usually within one working day.
PaymentsWhat payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout. Everything is processed by Shopify Payments, so we never see or store your card details.
ShippingDo you provide tracking?
Yes. Tracking information is sent to your email once your order has been dispatched.
ProductsAre these genuine imported products?
Yes. We buy direct from producers and their regional distributors, never from grey-market resellers. If a product is an import, the listing says where it came from.
ProductsSomething is out of stock. Will it come back?
Usually. Most lines restock every few weeks depending on the shipping cycle. Join the newsletter and we'll flag restocks and new imports, no more than twice a month.
ReturnsWhat is your returns policy?
Contact support with your order number and the reason for your request. We'll let you know what options are available.
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